describes which approach to bureaucratic control?

Question
1)
leadership invites colleagues at the same level to solve problems together.
Collegial
Horizontal
Linear
Lateral
2)
Planning involves which of the following?
Implementing
necessary changes
Determining
rewards for goals achievement
Motivating
employees
Analyzing
current situations
3)
Globaltech, a computer software company, is in the process of eliminating
hierarchy levels in the organization. Globaltech has carefully analyzed all of
the positions in the company and strategically determined which positions to
keep. It plans to protect its most talented people and help the others with
special attention. Globaltech is beginning to?
downsize.
develop
a new information system.
complete
its retirement plan.
avoid
cyclical hiring.
4)
Two out of three companies said they had broadened their diversity programs
recently as a result of
Potential
or actual discrimination lawsuits.
Decreased
cultural distinctions.
Affirmative
action.
Globalization.
5)
_________ trends regarding how people think and behave have major implications
for management of the labor force, corporate social actions, and strategic
decisions about products and markets.
Technological
Societal
Economic
Psychological
6)
Advances in genetic engineering and biotechnology are expected to produce some
food products that will become available year-round even in northern climates.
These changes will provide grocers with an opportunity to reduce their shipping
costs while at the same time, offering fresher produce to their customers.
These advances are an example of changes in the
technological
environment
ecological
environment
political
environment
economic
environment
7)
An organization with departmentalization that groups units around products,
customers, or geographic regions is called a
divisional
organization
matrix
organization
virtual
organization
centralized
organization
8)
The correspondence between actions and words that include characteristics such
as honesty and credibility is known as
integrity
self-confidence
knowledge
of the business
drive
9)
_______ is specifying the goals to be achieved and deciding in advance the
appropriate actions needed to achieve those goals.
Leading
Staffing
Planning
Organizing
10)
Tactical planning would include which of the following?
Human
resources requirements
Profit
goals
Return
on investment
Design,
test, and install the equipment needed to produce a new product line
11)
An aspect of the organizations internal environment created by job
specialization and the division of labor is called
specialization
differentiation
integration
division
of labor
12)
An evaluation of the effectiveness and efficiency of various systems within an
organization is called a(n):
Budget
audit.
Management
audit.
Internal
audit.
External
audit.
13)
Your manager is speaking to a group of employees about a problem in your department.
Employees are not complying with the rules regarding clocking in and clocking
out each day. The rules in this situation are very important as employees will
not receive their correct pay if the clocking procedures are not followed.
There are three suggestions being considered to address this problem.
1.
Employees will be monitored at the entrance during shift changes to make sure
that each complies with the procedure.
2.
Reports will be reviewed at the end of each pay period. The reports will contain
data tracking the number of employees not complying with the procedures each
shift. Employees violating the procedure will be counseled to correct the
problem.
3.
A new procedure will be developed describing an easier procedure for employees
to follow. Training will be conducted so that each employee knows the policy
and the procedure before it is enacted.
Option
1 describes which approach to bureaucratic control?
Feedback
Concurrent
Market
Feedforward
14)
Behavior that gives purpose and meaning to organizations, while envisioning and
creating a positive future, is known as
organizational
leadership
supervisory
leadership
task
leadership
strategic
leadership
15)Which
of the following statements about matrix organizations is true?
A
matrix organization is the same as a functional organization.
A
matrix organization is considered out-of-date compared to the organic
organization.
A
matrix organization is a hybrid of the functional and divisional organizational
forms.
A
matrix organization is the same as a product organization.
16)The
trait known as leadership motivation suggests that great leaders
can
motivate others to work hard
can
motivate others to become leaders
want
to lead
can
motivate others to join
17)In
the study by Lawrence and Lorsch, companies in complex, dynamic environments
developed _____ levels of differentiation; and _____ levels of integration.
low;
low
low;
high
high;
low
high;
high
18)Once
a problem is identified and properly diagnosed, the next stage in the decision
making process involves:?
Generating
alternative solutions.
Evaluating
consequences.
Evaluating
the decision.
Evaluating
alternatives.
19)Giving
exposure and experience in line jobs to a wide range of employees in order to
make senior management positions more available to them is known as?
forming
a support group.
career
development.
systems
accommodation.
mentoring.
20)Suppose
you are interviewing the CEO of a large company. The CEO is telling you about
his or her job as a manager and how he or she spends time. Using the description
below, which function of management is the CEO most likely describing in this
example? My job, for some part of each day, is to empower our employees to
think of things in new and different ways, not just to come to work and
complete the tasks on a list.
Leading
Controlling
Organizing
Decision
making
21)Your
organization faces an ethical question. There has been a problem with your
accounting process that has resulted in lower profits being reported than were
actually earned. You are attending a meeting where senior management is
deciding how to handle the situation. The people at the table have varying
views of what action to take and why. John wants to report the error
immediately because he believes that it is the right thing to do and that will
keep them all out of jail. Bruce wants to report the error because it is the
honest thing to do. After hearing his colleagues opinions, Carlos says he
wants to report the error as well because he believes the group is right.
Carlos
is using which ethical system for his decision making?
Relativism
Virtue
ethics
Utilitarianism
Universalism
22)Leaders
who relate to others to serve their needs and enhance their personal growth
while strengthening the organization are known as
lateral
leaders
servant-leaders
bridge
leaders
shared
leaders
23)The
moral principles and standards that guide behavior in the world of business are
called?
business
philosophy.
business
principles.
business
ethics.
business
development.
24)The
management function of _______________ is specifying the goals to be achieved
and deciding in advance the appropriate actions needed to achieve those goals.
leading
planning
strategizing
organizing
25)The
basic goal of managing diversity is to
enhance
organizational cohesiveness
understand
and value employee differences
treat
all people the same
increase
the numbers of ethnic minorities in business
26)The
targets or ends the manager wants to reach are called
goals
missions
visions
strategies
27)Managers
have more ________ over their subordinates than they do over their peers and
bosses.
referent
power
expert
power
legitimate
power
coercive
power
28)A
leadership perspective that attempts to identify what effective leaders do and
the behaviors they exhibit is referred to as the
transformational
leadership
strategic
approach
behavioral
approach
trait
approach
29)Authority
is defined as?
The
assignment of new or additional responsibilities to a subordinate.
The
procedures that link the various parts of the organization to achieve the
organization’s overall mission.
The
legitimate right to tell other people what to do.
The
expectation that staff will take corrective action when necessary.
30)Senior
managers at ZebraCorp, a manufacturer of striped leather sofas, have been
working with a consultant to implement ISO9001. They have established a vision
and goals, and have been working hard to establish trust with their employees.
Given this scenario, ZebraCorp can be said to have strong?
information
and analysis.
strategic
quality planning.
process
quality management.
leadership.
31)The
two dimensions upon which the competing-values model of culture is define are
flexibility
vs. control AND internal vs. external focus of the organization.
leadership
type vs. levels of hierarchy.
level
of environmental scanning vs. level of environmental influence.
levels
of hierarchy vs. levels of empowerment.
32)The
internal analysis component of the strategic management process assesses the
organizations
performance
levels
competitors
product
substitutions in the market
industry
growth rate
33)Sports
International (SI) began business by making shoes for athletes. They soon
expanded into making shoes for non-athletic purposes. They now manufacture and
distribute clothing, sporting equipment, and protective sports gear worldwide.
They are departmentalized by products sold to serious athletes, products sold
to weekend athletes and products sold to sports teams. SI has utilized which
form of departmentalization?
Geographic
Customer
Matrix
Functional
34)Which
of the following is a step in the decision-making process?
Delegating
a task
Good
business planning
Evaluating
the decision
Generating
an idea
35)
Suppose you face a question regarding how to handle a defective piece of equipment
that your company sold. To tell the customer would cost you a substantial
amount of money but if the equipment fails, it could lead to serious injury of
the customer. You are going to choose between three options presented by
colleagues:
1.
Option 1: Keeping quiet about the defect.
2.
Option 2: Review company policy, industry practices, and advice from
colleagues.
3.
Option 3: Disclose the defect and suggest alternatives to eliminate the risk of
injury.
Option
3 employs which ethical approach?
Universalism
Virtue
ethics
Relativism
Egoism

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Question1)
leadership invites colleagues at the same level to solve problems together.CollegialHorizontalLinearLateral2)
Planning involves which of the following?Implementing
necessary changesDetermining
rewards for goals achievementMotivating
employeesAnalyzing
current situations3)
Globaltech, a computer software company, is in the process of eliminating
hierarchy levels in the organization. Globaltech has carefully analyzed all of
the positions in the company and strategically determined which positions to
keep. It plans to protect its most talented people and help the others with
special attention. Globaltech is beginning to?downsize.develop
a new information system.complete
its retirement plan.avoid
cyclical hiring.4)
Two out of three companies said they had broadened their diversity programs
recently as a result ofPotential
or actual discrimination lawsuits.Decreased
cultural distinctions.Affirmative
action.Globalization.5)
_________ trends regarding how people think and behave have major implications
for management of the labor force, corporate social actions, and strategic
decisions about products and markets.TechnologicalSocietalEconomicPsychological6)
Advances in genetic engineering and biotechnology are expected to produce some
food products that will become available year-round even in northern climates.
These changes will provide grocers with an opportunity to reduce their shipping
costs while at the same time, offering fresher produce to their customers.
These advances are an example of changes in thetechnological
environmentecological
environmentpolitical
environmenteconomic
environment7)
An organization with departmentalization that groups units around products,
customers, or geographic regions is called adivisional
organizationmatrix
organizationvirtual
organizationcentralized
organization8)
The correspondence between actions and words that include characteristics such
as honesty and credibility is known asintegrityself-confidenceknowledge
of the businessdrive9)
_______ is specifying the goals to be achieved and deciding in advance the
appropriate actions needed to achieve those goals.LeadingStaffingPlanningOrganizing10)
Tactical planning would include which of the following?Human
resources requirementsProfit
goalsReturn
on investmentDesign,
test, and install the equipment needed to produce a new product line11)
An aspect of the organizations internal environment created by job
specialization and the division of labor is calledspecializationdifferentiationintegrationdivision
of labor12)
An evaluation of the effectiveness and efficiency of various systems within an
organization is called a(n):Budget
audit.Management
audit.Internal
audit.External
audit.13)
Your manager is speaking to a group of employees about a problem in your department.
Employees are not complying with the rules regarding clocking in and clocking
out each day. The rules in this situation are very important as employees will
not receive their correct pay if the clocking procedures are not followed.
There are three suggestions being considered to address this problem.1.
Employees will be monitored at the entrance during shift changes to make sure
that each complies with the procedure.2.
Reports will be reviewed at the end of each pay period. The reports will contain
data tracking the number of employees not complying with the procedures each
shift. Employees violating the procedure will be counseled to correct the
problem.3.
A new procedure will be developed describing an easier procedure for employees
to follow. Training will be conducted so that each employee knows the policy
and the procedure before it is enacted.Option
1 describes which approach to bureaucratic control?FeedbackConcurrentMarketFeedforward14)
Behavior that gives purpose and meaning to organizations, while envisioning and
creating a positive future, is known asorganizational
leadershipsupervisory
leadershiptask
leadershipstrategic
leadership15)Which
of the following statements about matrix organizations is true?A
matrix organization is the same as a functional organization.A
matrix organization is considered out-of-date compared to the organic
organization.A
matrix organization is a hybrid of the functional and divisional organizational
forms.A
matrix organization is the same as a product organization.16)The
trait known as leadership motivation suggests that great leaderscan
motivate others to work hardcan
motivate others to become leaderswant
to leadcan
motivate others to join17)In
the study by Lawrence and Lorsch, companies in complex, dynamic environments
developed _____ levels of differentiation; and _____ levels of integration.low;
lowlow;
highhigh;
lowhigh;
high18)Once
a problem is identified and properly diagnosed, the next stage in the decision
making process involves:?Generating
alternative solutions.Evaluating
consequences.Evaluating
the decision.Evaluating
alternatives.19)Giving
exposure and experience in line jobs to a wide range of employees in order to
make senior management positions more available to them is known as?forming
a support group.career
development.systems
accommodation.mentoring.20)Suppose
you are interviewing the CEO of a large company. The CEO is telling you about
his or her job as a manager and how he or she spends time. Using the description
below, which function of management is the CEO most likely describing in this
example? My job, for some part of each day, is to empower our employees to
think of things in new and different ways, not just to come to work and
complete the tasks on a list.LeadingControllingOrganizingDecision
making21)Your
organization faces an ethical question. There has been a problem with your
accounting process that has resulted in lower profits being reported than were
actually earned. You are attending a meeting where senior management is
deciding how to handle the situation. The people at the table have varying
views of what action to take and why. John wants to report the error
immediately because he believes that it is the right thing to do and that will
keep them all out of jail. Bruce wants to report the error because it is the
honest thing to do. After hearing his colleagues opinions, Carlos says he
wants to report the error as well because he believes the group is right.Carlos
is using which ethical system for his decision making?RelativismVirtue
ethicsUtilitarianismUniversalism22)Leaders
who relate to others to serve their needs and enhance their personal growth
while strengthening the organization are known aslateral
leadersservant-leadersbridge
leadersshared
leaders23)The
moral principles and standards that guide behavior in the world of business are
called?business
philosophy.business
principles.business
ethics.business
development.24)The
management function of _______________ is specifying the goals to be achieved
and deciding in advance the appropriate actions needed to achieve those goals.leadingplanningstrategizingorganizing25)The
basic goal of managing diversity is toenhance
organizational cohesivenessunderstand
and value employee differencestreat
all people the sameincrease
the numbers of ethnic minorities in business26)The
targets or ends the manager wants to reach are calledgoalsmissionsvisionsstrategies27)Managers
have more ________ over their subordinates than they do over their peers and
bosses.referent
powerexpert
powerlegitimate
powercoercive
power28)A
leadership perspective that attempts to identify what effective leaders do and
the behaviors they exhibit is referred to as thetransformational
leadershipstrategic
approachbehavioral
approachtrait
approach29)Authority
is defined as?The
assignment of new or additional responsibilities to a subordinate.The
procedures that link the various parts of the organization to achieve the
organization’s overall mission.The
legitimate right to tell other people what to do.The
expectation that staff will take corrective action when necessary.30)Senior
managers at ZebraCorp, a manufacturer of striped leather sofas, have been
working with a consultant to implement ISO9001. They have established a vision
and goals, and have been working hard to establish trust with their employees.
Given this scenario, ZebraCorp can be said to have strong?information
and analysis.strategic
quality planning.process
quality management.leadership.31)The
two dimensions upon which the competing-values model of culture is define areflexibility
vs. control AND internal vs. external focus of the organization.leadership
type vs. levels of hierarchy.level
of environmental scanning vs. level of environmental influence.levels
of hierarchy vs. levels of empowerment.32)The
internal analysis component of the strategic management process assesses the
organizationsperformance
levelscompetitorsproduct
substitutions in the marketindustry
growth rate33)Sports
International (SI) began business by making shoes for athletes. They soon
expanded into making shoes for non-athletic purposes. They now manufacture and
distribute clothing, sporting equipment, and protective sports gear worldwide.
They are departmentalized by products sold to serious athletes, products sold
to weekend athletes and products sold to sports teams. SI has utilized which
form of departmentalization?GeographicCustomerMatrixFunctional34)Which
of the following is a step in the decision-making process?Delegating
a taskGood
business planningEvaluating
the decisionGenerating
an idea35)
Suppose you face a question regarding how to handle a defective piece of equipment
that your company sold. To tell the customer would cost you a substantial
amount of money but if the equipment fails, it could lead to serious injury of
the customer. You are going to choose between three options presented by
colleagues:1.
Option 1: Keeping quiet about the defect.2.
Option 2: Review company policy, industry practices, and advice from
colleagues.3.
Option 3: Disclose the defect and suggest alternatives to eliminate the risk of
injury.Option
3 employs which ethical approach?UniversalismVirtue
ethicsRelativismEgoism

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