Case Study Conflict Resolution

Read the case study on conflict found in your shell, then answer the questions that follow in an MS Word
document. Use the questions below to guide you in writing your paragraphs.

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1. Could Kimberly have done anything differently to prevent the situation from getting this far? Explain.
2. What do you think caused the breakdown in their friendship?
3. Do you think it was right for Kimberly to stop eating lunch with Amber? Explain.
4. Who if anyone, do you think was wrong in this situation?
5. As the manager of them both, what steps would you take to resolve the conflict between these two?
6. If the conflict is unable to be resolved, what advice would you give to them both?

Sample Solution

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