Communication Methodologies paper

Communication Methodologies Identified in Philadelphia Independence Hall

Introduction

After visiting the Independence Hall located in Philadelphia, the group thought that a certain communication skills were observed by the host team, while others were not observed. Proper communication skills are that attempts to certify the exchange of thoughts, messages and information through speech, visual, signals, well written as well as, positive behaviour skills. This report will seek to explore the one day observation study that this group identified while exploring the Philadelphia Independence Hall. The report will attempt to prove that the group did a thorough investigation of communication skills applied by the two communicators.

Communicators

Who were the professionals and in what ways were they communicating at this site?

The two guide professionals are Jackson Roberts and Helen Mathews. The two communicators are obliged to guide visitors into various section of the hall. The communicators are entitled to organize, inform and entertain incoming parties. In fact, the communicators provided our team with historical and contemporary information of the hall empirical information. The professionals’ methods of communication were appropriate and met our expectations. Firstly, the communicators applied face-to-face communication and this aided the team with substantial information. Secondly, the communicators walked us through various sections of the hall and vital information was dispensed. Thirdly, communicators dispensed us with subsequent information from the hall mini-archive. This information communicated on vital history; for instance, when the hall was constructed and other vital concerns.

From what you observed, what seemed to be the communication goals of the professionals?

The team wanted the group to understand vital information regarding the hall, and especially its relation to the aggregate American history. Factors rotating around the communication goals were vital in examining the history and the demarcation of the U.S constitution. Also, the communicators made it an obligation to the let the team understands the fruits and struggles for freedom. This was as well reflected in the later years of American civilian development. Indeed, the communicators clarified the importance of the hall in the 1850 end of slavery. Therefore in examining the content of their communication, it is good to argue that their communication was specifically directed towards the appreciation of American civilian revolution

Elaborate on the identities (face work) and emotions the professionals were presenting

From the analysis, it is good to acknowledge that the communicators applied superior face-work communication skills. Firstly, the two communicators communicated in turns and this enabled proper information dispensation and balancing. The communicators also use eye-to-eye contact, which was vital in clarifying the imperativeness of the information being dispensed. Secondly, it is a good note that the communicators applied calm communication techniques and this allowed the team members to be free with the communicators. Also, it is good to note that the communicators applied friendly facial gestures; for example, smiling while applying a subsequent joke.

Communicators communicated reflectively – reasons

After a critical deliberation with team members, it was assessed that the pair of communicators happens to be professional communicators. Firstly, the communicators understood our and our student status. Thus, while conveying information to the team, professionalism was specifically dedicated to realizing that we were students, and, therefore, information was strictly academic. Secondly, the communicators ensured that powered relative empathy skills. As a result, the communicators assumed our emotional and cognitive understanding. The communicators knew pretty well that the information was not to be complex, and in any case, it was meant to meet our understanding thresholds. Thirdly, the communicators were good listeners to our individualized questions. As a result, concerns were strictly directed towards answering individuals’ questions and swindling from the thesis of the questions. Fourthly, in their answers, the communicators ensured that they developed concise messages. In this regard, attention was directed simplification of thoughts in a clear, precise manner.

Other significant communication interactions

The communicators also devised communication channels which were sought to absorb the group into the tour. The communication methodologies being pursued by our host communicators sought were structurally grounded on asking questions. The communicators would communicate large bits of information regarding the hall; for instance, historical information and in turn, they would ask vital questions regarding the information which was just dispensed to the group.

Qn 2

Cues

Our host communicators’ responded with professional cuing methodologies. In particular, the group noted that the communicators applied space cues to ensure that the information was properly scheduled together. In this relation, body kinetics was properly applied to respond to factors revolved around gesture movements of glances, pupil dilation, blink rate and patterns of fixation. The group also identified that the communicators applied status cues. These cues were vital in aiding the communicators to designate a collective posture of communicating and as a result, the communicator portrayed certain postures which included slouching, legs spread jaw thrust, shoulders forward as well as arm crossing. Also, it is good to acknowledge that the communicators applied status cues to exemplify the openness and vital information were directed towards realizing a collective posture of internal, personal relationships. Thirdly, the group identified that the communicators applied engagement cues to request of interest, attention and aggregate involvement. The eye contact in particular was instrumental in dispensing vital information. For instance, the communicator applied winking and blinking intervals to respond to various challenges.

Non-verbal behaviour that did not match the verbal behavior

However, the communicators were limited in how they responded. For instance, the blinking rate of the first communicator did not match positively with the nature of information he pursued. For instance, while dispensing crucial information, the first communication did not pause as the group expected. The team concluded that the first communicator had different physiological patterns. Also, the second communicators interrupted the leading first communicator (although in trivial instances). Occasionally, the first communicator displayed amusement when the second communicator dispensed heavier information. In this regard, the group members were puzzled by the various instances of amusement that the communicators naturally dispensed.

Non-verbal behavior of the professionals impact the communication

The communicators realized the importance of non-verbal cues as applied in communication channels. The positive impacts attributed with this communication channel are that the information was lucidly dispensed since non-verbal communication was vital in reaffirming clarity. Secondly, non-verbal communication was vital since it provided emphasis to verbal communication being offered alongside the verbal communication. In this regard, communicators made it their obligation to combine verbal and non verbal communicators to respond to vital prerequisites required in the overall communication process. In fact, the group stood a greater advantage in understanding proximity of the site, bodily contact as well as eye contact.

Language at site

The two communicators applied superior communication skills in how they dispensed information. Firstly, the language of identity was applied to respond to various empirical challenges. Ideally, the communicators were dispensing information which related to the hall. Therefore, several references in this regard were directed towards achieving appropriate information. For instance, the team constantly used the archive to derive information from. Secondly, the team applied a complexity of techniques; for instance, mixed metaphor, similes and in special situations proverbs applied lucidly. Thirdly, the team applied approach avoidance techniques as a subsequent in the overall conflict reduction methodology. To achieve this, the duo realized the importance of fluency in speech and as well as application of improvised speech techniques which sought to respect the subject matter of the conversation. The team devised polite language techniques; for example, use of phrases such excuse me again, kindly elaborate on your question. These techniques were vital in relating heavily to the questions being asked.

Other significant communication interactions

Other significant communication interactions include the use of hospitality. The team offered the group a minute off-break the tour to explore has a drink. During the break, the team asked the group what was the purpose of the visit, plus a plethora of other social and academic questions relating to the study designed. In particular, the team asked whether the group was thinking of pursuing group projects to investigate the historical perspective and communication methodologies comparing between archaic American times and contemporary Philadelphia.

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Impact of the physical on communication

Firstly, it is good to note that independence hall was professionally built to accommodate several people. As a result, the developers ensured that the hall was well air rated and in it, there was proper provision of ventilation and other human friendly provisions. Also, the building size, location and design facilitated the communicators’ information and made it easier to explain vital information. For instance, the building inner decoration which depicts a collection of the rich art which has deep relevance to the medieval Europe was a proper clarification that the developers were well suited for such a learning interaction. In particular, the communicators constantly referenced to the building walls, and pictures not to mention that the color in the building also promoted an average sense of tranquility.

Confirmation/ disconfirmation behaviors observed

It is good to note that the team constantly smiled and often cracked jokes to elaborate further to the thesis of the information. Secondly, the team applied cross-self verification techniques. For instance, Jackson would constantly ask Helen whether the information he had dispensed was true or could have recently changed. However, there were trivial incidences disconfirmation and this affected the general communication process. For instance, not in once did Helen go silent and also team recorded that Jackson occasionally turned away when Helen was attempting to convey some important information. Also, during the break (which was part of the learning), Helen briefly left the rendezvous to attend to activities which the group did not get to know. Nonetheless, on overall, the group applied superior communication schemes on site and offsite.

Noted Involvement Offenses

The two communicators employed a series of involvement offenses especially when managing cues. The involvement offenses depicted a constant inability of the communicator to reaffirm on the necessity of dispensing information prudently. For instance, not once but thrice did she laugh extra ordinarily when Jackson made a joke. Secondly, the team (though in trivial incidences) applies complex verbal system, language and undistinguishable definitions which, in fact, gradually impaired the cognitive level of the group participants. These amongst other involvement offenses distanced the group ability to concentrate and as well understand the thesis of the information being dispensed.

Cultural (gender) diversity of the communicators

Although there was no much evident cultural diversity, it is good to note that gender played a crucial role. In fact, the two communicators (male and female) held differently personalized opinions when deliberating on trivial information. For instance, through the information being communicated in regard to slavery and how the hall acted as decisive legislation point. On one hand, Helen prevailed on the role of women equal rights agitators, and the offenses that African American women got from the civil war. On the other hand, Jackson communicated decisively on the nature of military agitations being pursued by then.

Discuss the differences in non-verbal communication

Similarly, gender differences also affected non-verbal communication. Technically, Jackson applied his masculinity features in the way he posed, stood and spoke. Inversely, Helen was more composed and stood upright though she did not respond to eye contact more times than Jackson did. Again, Jackson led the conversation and vital topics, while Helen was instrumental in leading the crowd from different sections of the Hall. Therefore, gender roles were actively used while depicting the nature of communication.

Other significant communication interactions

The team provided substantial interactions point. As a result, the team grew fond and friendly with a group and, in fact, as a gesture of friendliness the team gave out pamphlets and printed journals to the group which could further aid the research on independence hall. Secondly, the team offered escort to where the group had left their car, and occasionally team cracked friendly jokes.

Provide reading materials before the beginning of the tour

The team thought it wise if the pamphlet were offered before the beginning of the tour. As a result, the group could have been acquainted with the nature of information that was to be expected. This not only could have led to the development of decisive questions, but the questions could have been instrumental in answering subsequent challenges of invariance. Indeed, the team could have gone direct to the point.

Development of good body language

The group also considered that body language was a good technique to appeal. For example, there were several occasions that the communicators lacked to apply the proper cueing techniques. Cuing was vital in attempting to relate non-verbal and verbal techniques. The team considered it coherent if the team would consider applying gestures which were not antagonistic.

Offering of other information

 

The group also considered it positive if there were issued with the map of the building. This could psychologically prepare the group on very rooms including those which the communicators explained but the group did not chance to visit them

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